A Guide to Our Services

Offering you more choice, providing exceptional care and a uniquely personal service for your loved ones.


Our capacity and availability

Types of services

We provide a comprehensive portfolio of services that offer families a choice of times between 8.30am and 8.00pm. This offers the bereaved greater choice to ensure the service is the most reflective of their needs.

  • Our morning fully attended services are available between 8:30am and 9:30am. These services are 30 minutes long with 20 minutes of chapel use.
  • We offer standard fully attended services from 10am until 5pm. Each service lasts 60 minutes, of which 40 minutes is allocated for the use of our chapel. These services can be extended upon request.
  • Our attended Twilight Services can be booked at 6pm, 7pm and 8pm. These services provide even more flexibility to the bereaved who are looking for a particularly tranquil time of the day with the sun setting and bird song as a backdrop. These services are also 60 minutes long with 40 minutes available in the chapel.
  • We can also offer unattended/direct services and services for smaller groups of mourners, which are available via Distinct Cremations.
  • More specific information about our services can be found on our price list.


We can support funeral gatherings of all sizes

  • We have the largest chapel in the area with 98 seats and standing space for a further 30.

  • For larger funeral attendances, we provide screens and speakers within the lobby area and also speakers outside to accommodate the additional mourners.

  • We offer a live streaming service, which allows families to share the intimacy of their loved one’s farewell. Those who are unable to attend the funeral in person can still be with you from the comfort of their home.


One team on the day

Our committed and compassionate colleagues will be available throughout your service, ready to assist with any queries - no question or request is too big or too small. We aim to make the day as seamless and comforting as possible for you.

  • Included in the total service time is a period to ensure the chapel is prepared for each funeral and to allow mourners to enter and exit at their own pace.
  • We will prepare the chapel for the service. This includes putting out the Order of Service on the chairs, or any other special requests you may have. Some families like to have little touches of their loved one’s personality available in the chapel which could include dressing the chapel in your loved one’s favourite colour or bringing a family pet along. Read more about personalising your funeral here.
  • We can provide 1 or 2 bearers if required.
  • We always have a team member in the chapel throughout the service, discreetly ensuring that the service runs to your expectations and beyond.


Floral tributes

  • Our sheltered floral tribute area is set slightly away from the chapel to provide a private and quiet location to gather with friends and family after the service.

  • Floral tributes will remain on display outside for a minimum of three nights unless otherwise instructed. 

  • We also offer the option to donate your floral tributes to our chapel.  Please speak to a member of our team to arrange this. You can contact us by calling the team on 0238 081 7880.


Getting to us

Visit our ‘Contact Us’ page for our postal address and directions.

How long it will take you from these nearby areas?

  • Romsey - 6 minutes
  • Lyndhurst - 13 minutes
  • Southampton Airport / Parkway - 17 minutes
  • Winchester - 20 minutes
  • Salisbury - 29 minutes


Our chapel and offices are always open to visitors who would like to view the premises before a service. It is always advisable to ring in advance to ensure the chapel is free for you to look around. See our Facilities page to see what we can offer.


If you or a family member have any additional requests, we will always look to work with you and provide the best possible service. To speak to someone from our team please contact us on 0238 081 7880.


1. Cremation Service

  • Our standard daytime attended service guarantees the family 60 minutes of chapel use with the service itself lasting approximately 40 minutes.
  • Our early morning / afternoon attended services include 30 minutes of chapel use with 20 minutes allocated for the service.
  • Our twilight attended services include 60 minute of chapel use with the service lasting approximately 40 minutes.
  • To view our price list, please click here 
  • During your time in the chapel we will take care of the music for the service and ensure that the chapel is ready as requested.
  • Once the service is finished and the mourners have left the chapel the coffin will be taken into the crematory.  The coffin is cremated exactly as it is received in the crematory and is always cremated separately. This will take place within 24 hours.
  • The cremated remains (ashes) will be ready for collection the following day. The ashes can be collected by the Funeral Director or the applicant for cremation. Another member of the family can collect the ashes only with the written permission of the applicant.
  • The crematorium has an “open door” policy and we welcome families to inspect the chapel crematory either before a service or following the cremation. Please contact the office to arrange for a visit.
  • Following the cremation service, the crematorium will send details of our memorial choices to the applicant. We always recommend a visit to the crematorium where a member of staff will be able to show you around the gardens and give advice of the different options.

2. Direct Cremation Protocol

What is the Funeral Director’s Protocol for Unattended Direct Cremations?

  • No mourners will be in attendance.
  • To arrive at the agreed time.
  • That a clean, smart vehicle be used – preferably a hearse or a private ambulance.
  • That all funeral staff are appropriately uniformed.
  • That sufficient staff to convey the coffin to the catafalque in a safe and dignified manner are provided. Use of the crematorium bier is permitted or bearers may be booked for an additional fee.
  • The use of an organist will not be provided.
  • A choice of music may be played as the coffin enters the chapel otherwise the crematorium will select an appropriate piece of music.
  • The committal curtains will be closed once the coffin is placed in the chapel.
  • In accordance with the FBCA Code of Cremation Practice, all coffins will only be permitted to enter the crematorium through the main chapel doors and will be placed on the catafalque.
  • The crematorium has the right to refuse any coffin if the standard of care and dignity set out in the above protocol are not met.



3. Policy Statement for Infant Cremation

Please click the following link to download our policy statement for infant cremation.



4. Behind the Scenes

At test Valley Crematorium we are very proud of our facilities and the high standards of care that we provide for the bereaved.

On the day of a funeral or when visiting a loved ones resting place, families and visitors will only ever see our grounds and gardens, or the chapel.

This dedication to providing the highest standards of care is further demonstrated behind the scenes at the crematorium. These are the areas that are not normally accessed by the general public.

Once the curtains close and everyone leaves the chapel the coffin is carefully transferred to the crematory where the name plate is checked again. The deceased details are provided on a name card and this card will follow the deceased throughout the entire process. Once all checks are recorded the coffin is charged into the cremator and the cremation process commences.

At Test Valley Crematorium we have a modern computer controlled cremator. This cremator is connected to a sophisticated filtration system which removes any toxins harmful to the environment together with any waste combustion gasses. This will ensure mourners and visitors will never see any smoke released into the atmosphere.

At the end of the cremation process the remains are collected and cooled. The final stage is the reduction of the remains to a fine ash that is suitable for scattering. The ashes are placed into an urn or casket where the name card will be attached for identification.

Test Valley Crematorium has an open door policy whereby members of the public may by appointment view the facilities behind the scenes during an operating day. This policy will help dispel any myths and answer any questions. On seeing the cremation process the viewer can be reassured that all cremations take place individually, coffins are cremated with the deceased and that identity is maintained throughout the process so that a family can be sure that they receive the correct remains. We also accommodate Hindu and Sikh funeral rites whereby the charging of the coffin into the cremator may be witnessed.

For further details about the cremation process please refer to the ‘Code of Cremation Practice’ which Test Valley Crematorium adopts in full.

5. Cremated Remains Info

Westerleigh Group has a policy of carrying out a cremation within 24 hours of the funeral service. This means that the cremated remains (ashes) will usually be available by lunchtime the following day. When the cremations forms are completed with your Funeral Director, you will be asked if you have made a decision on the disposal of the cremated remains. At this point it is important to remember that there is no rush to make a decision. It is always best to wait if you are not absolutely sure as once the ashes have been scattered or interred that decision cannot be reversed.

Your choices for the ashes are usually as follows:

  • Remove from the crematorium by the Funeral Director or the applicant for cremation (the person who completed and signed the cremations forms) for disposal elsewhere.
  • Scatter in the designated part of the garden at the crematorium. This is usually carried out 2 months after the funeral service, unless we are advised to scatter sooner. We can either carry out the scattering for you or the scattering can be witnessed by members of the family. One of our staff will carry out the scattering and a prayer or poem can be said for you. No memorials or markers can be placed with the ashes when they are scattered. If you prefer to have the area marked in some way, then you would need to inter the remains and choose from our choice of memorials.
  • Inter at a memorial at the crematorium (see separate section on memorial choices)
  • Retain at the crematorium. This is the preferred choice if you haven’t yet made a decision. The crematorium will look after the ashes for up to 6 months, until you are ready to make your choice. During this time it is advisable to pop along to the crematorium to look around the grounds or just chat to one of our members of staff who can explain all the options.

The choice of the final resting place for a loved-ones remains can be very worrying and confusing. We would like to reassure you that there is no rush to make a decision and we are always here to help wherever we can.

Remember we offer a beautiful range of unique jewellery – just a spoonful of the ashes is needed to create a piece of jewellery or a crystal keepsake – and the rest of the ashes can be buried or scattered elsewhere.

6. Metal Recycling

Following a cremation, a variable amount of metals will be retrieved from the cremator. This is usually metal left from the manufacture of the coffin – nails, screws and staples etc. – but may also contain metal used in orthopaedic implants such as hip and knee replacements. Traditionally these metals would have been buried in the grounds of the crematorium, but in recent years the guidelines were changed to allow the metals to be recycled. This not only provides a far greater benefit to the environment but also allows us the opportuntiy to raise money for local charities. Now, the majority of all UK crematoria are currently recycling metals.

The Westerleigh Group has adopted a metal recycling scheme which takes the metal and, after deducting costs involved in the recycling process, such as transport, sorting and smelting, donates the surplus to local bereavement related charities. In the 5 years Westerleigh have been involved in metal recycling we have donated approximately £100’000 to UK charities.

Precious metal such as gold and silver jewellery that has been left on the deceased will melt and disperse during the cremation process. We would strongly advise that jewellery is not left on the deceased but is retained by the relatives.

Our ‘Application for Cremation’ form will advise families that we will be recycling the metal retrieved following their loved ones cremation and they have the option to opt-out of the scheme if they wish. They will be responsible for collecting the metals from the crematorium. However, the vast majority of families choose to join this worthwhile and beneficial scheme.

We donate this money once a year and we put details of the recipients on our website and the local press will usually publish the story to enable families to learn about the good causes that have benefitted from the recycling scheme.

7.  Code of Cremation Practice

 Code of Cremation Practice

Test Valley Crematorium is part of the Westerleigh Group which subscribes to The Federation of Burial & Cremation Authorities Code of Cremation Practice. Please click HERE to download details.


8. Our Aims

  • To make sure every funeral service is regarded as a unique and individual event and receives the same priority as if it was for a member of one’s own family.
  • To provide first class facilities, both in our buildings and grounds, maintained to the highest standards day to day.
  • Flexibility and adaptability. We are there to serve Funeral Directors and the families in their care.
  • To be as efficient and effective as possible when delivering our services. This ensures that we focus our resources on our key aim, to provide the best service to the bereaved, and build a sustainable organisation for the long term.

9. Grounds Maintenance

We will endeavour to maintain a consistently high standard of grounds maintenance, through the year. The grass in each crematoria will be cut every 2-3 weeks (except in extraordinary weather conditions) as a minimum throughout the growing season. Bins to be emptied daily in those sections visited frequently. All major roads and paved areas to be swept/blown daily. Toilets will be inspected regularly and cleaned daily. All groundsmen and women to wear identifying clothes.

10. Covid-19

Whilst there are currently no legal restrictions regarding management of Covid 19, Test Valley Crematorium continues to follow current guidance and adhere to good working practices (e.g., ventilation, provision of hand gel) introduced during the pandemic to minimise the spread of the Covid-19

11. Other General Information

  • All staff will act with respect and sympathy in all matters relating to the care of the bereaved.
  • All administrative staff to wear identifying clothes.
  • All correspondence will receive a reply within three working days.
  • Full disabled facilities will be provided including ramps, designated parking, loop system and disabled toilets.