Test Valley Crematorium praised for ‘excellent level of service’
Test Valley Crematorium has been praised by an industry inspector for providing an “excellent level of service provision.”
Ian Rudkin, an inspector for the Federation of Burial & Cremation Authorities (FBCA), concluded that he “did not feel it necessary to make any recommendations” following his visit to the site in April.
The Crematorium Compliance Scheme involved scrutinising six separate key areas of service delivery, through discussion and viewing of more than 80 points of interest and Mr Rudkin scored the crematorium 100% in three of those areas.
Test Valley Crematorium Manager Robert Metcalf said: “Getting full marks from the FBCA inspector for ‘Service and Staff’ is a particular source of pride for us because people are at the heart of everything we do.
Whether we’ve been entrusted with hosting a funeral service for a loved one, or to help the bereaved memorialise someone they have lost, and miss, we are committed to providing exceptional support, and we can only do that by having the right people in our team.
“Full marks for Service and Staff is an important external endorsement of my colleagues here at Test Valley Crematorium and the exceptional care, support and service they provide to local people every single day, whether that’s organising and delivering a funeral service or helping the bereaved to memorialise a loved one.”
Test Valley Crematorium is part of Westerleigh Group, one of the UK’s largest independent owners and operators of crematoria and cemeteries, with 41 sites in England, Scotland, and Wales, all set within beautifully landscaped gardens of remembrance, which provide peaceful places for people to visit and reflect.
Mr Rudkin found the crematorium “…to be operating in accordance with the three key areas of compliance: 1. The Cremation Regulations 2009, relating to statutory documentation; 2. The Defra Process Guidance notes 5/12, relating to cremation; and 3. The Code of Cremation Practice, relating to all aspects of the service.”
To find out more about Test Valley Crematorium, the services it provides, and the exceptional care and support it delivers, visit: www.testvalleycrematorium.co.uk
